Straight answers, before you ask.
How Doortana works, what it costs, and what happens to your data. Can’t find it? Our team replies within one business day.
Security & data
Where is my data stored?
On secured cloud infrastructure in the United States, encrypted at rest and in transit. Your client data is yours, and we do not sell it. Our Privacy Policy explains exactly when information is shared — for example, with the participants on a transaction you invite.
Who can see what?
Visibility is role-based. Service providers on a transaction see only what is relevant to their role, and brokerage admins see only the agents in their brokerage. You always own your client data.
What happens to my data if I leave Doortana?
You can export your contacts and download your documents at any time. We keep records for the periods real estate law requires, then remove them.
Does Doortana ever handle banking or wire information?
Never. Earnest money, escrow, and closing funds are handled by your title company and lender, not by Doortana. We do not transmit, store, or display banking or wire details.
AI & Doori
What does AI actually do in Doortana?
It handles the data work — reading contracts, turning what you say to Doori into structured deal data, finding where signatures belong, and filling forms from records you already have. Decisions stay with you.
When does a person step in?
Before anything is signed, sent, or filed, you review it. AI prepares; you confirm.
Is my client data used to train external AI models?
No. Your data is used to provide the platform to you, not to train generalized AI models. The Privacy Policy has the details.
Does Doori give legal or financial advice?
No. Doori helps you work faster inside the platform. For legal, financial, or tax questions it points you to a licensed professional.
Pricing
When will pricing be published?
Ahead of public launch in January 2027. Pilot members get early access now — join the pilot or reach out and we will share pricing as soon as it is set.
What is free?
Buyers and sellers follow their deal in the Doortana Client Portal at no cost, and lenders, title officers, inspectors, attorneys, and insurance agents join every transaction workspace free.
How does brokerage pricing work?
Brokerage pricing is tailored to your roster. Reach out and we will walk through the structure that fits your team.
Working with your brokerage
Does Doortana fit alongside my brokerage’s tools?
Yes. Doortana can run your whole workflow, but it does not have to replace your brokerage’s systems — it works alongside the MLS and the tools your brokerage already uses. If your brokerage later adopts Doortana, your data can move into the brokerage organization.
Does my admin need to set anything up?
No technical setup. Sign up as an individual, or your brokerage admin can invite you into a brokerage workspace.
Can my broker see my activity?
Inside a brokerage workspace, your broker sees what they need for compliance and oversight. Personal client data stays yours.
Service providers
Why is Doortana free for lenders, title, inspectors, attorneys, and insurance agents?
Transactions only work when everyone shows up. Free participation keeps every party on the same record — and your clients always choose their own providers.
Do service providers have to log in?
They can — or they can work by email and text. Notifications go where they already are, so nobody has to learn a new tool to do their part.
What is asked of them?
Acknowledge assignments, post status updates, and upload documents when needed. The platform tracks the rest.